Last Updated: 28 March 2025

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This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.m2flooring.co.uk ("Website") or engage with our services.

 

M2 Flooring ("we," "our," or "us"). M2 Flooring is a trading style of One Transformations Limited. We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.​

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1. Data We Collect

We may collect and process the following types of personal data:

 

1.1 Information You Provide to Us

- Name
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely via third-party payment providers)
- Any other information you provide through our contact forms or communications

 

1.2 Information We Collect Automatically

- IP address
- Browser type and version
- Pages visited and time spent on our Website
- Cookies and tracking technologies (see our Cookie Policy)

 

1.3 Information from Third Parties

- Payment processors (e.g., Stripe, PayPal)
- Analytics providers (e.g., Google Analytics)
- Advertising platforms (e.g., Facebook, Google Ads)

 

2. How We Use Your Data

We use your personal data for the following purposes:
- To process and fulfill orders
- To provide customer support
- To improve our Website and services
- To send marketing communications (if you have opted in)
- To comply with legal obligations

 

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:
- Contractual Obligation: To provide services you request (e.g., processing orders).
- Legitimate Interest: To improve our services, prevent fraud, and market relevant products.
- Consent: When you have explicitly agreed to receive marketing communications.
- Legal Obligation: To comply with UK laws and regulations.

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4. How We Share Your Data

We do not sell your personal data. However, we may share it with:
- Service Providers: Payment processors, delivery partners, and IT service providers.
- Analytics & Marketing Partners: To analyze Website traffic and optimize advertising.
- Legal Authorities: If required by law or to protect our rights.

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5. Data Retention

We retain your data for as long as necessary to fulfill our business purposes and legal obligations. Typically:
- Order data is kept for 6 years for accounting purposes.
- Marketing data is retained until you withdraw consent.

 

6. Your Rights Under GDPR & UK Law

Under UK GDPR, you have the right to:
- Access, update, or delete your data.
- Withdraw consent for marketing communications.
- Object to data processing.
- Request data portability.
- Lodge a complaint with the UK Information Commissioner's Office (ICO).

To exercise your rights, please contact us at enquiries@m2flooring.co.uk​

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7. Security Measures

We implement industry-standard security measures to protect your personal data, including:

- SSL encryption

- Secure payment processing

- Restricted access to personal data

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8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy policies, so please review them separately.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. 

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If you have any questions about this Privacy Policy, please contact us at: enquiries@m2flooring.co.uk